Leigh Interthal

About Leigh Interthal

I’m a passionate and people-first leader with over 23 years of experience at SAP, having joined right out of college. Over the past two decades, I’ve grown within the organization by focusing on what matters most: leading with empathy, building strong teams, and putting customers at the center of everything we do.For the past 7+ years, I’ve been focused on customer success, currently serving as the RVP of Customer Success for Finance and Spend Management (FSM) – Public Services and South. I lead a talented team of Customer Success Managers dedicated to helping our customers achieve meaningful outcomes through adoption, growth, and long-term value with SAP solutions.Before transitioning into customer success, I spent 15 years in product support, where I held various leadership roles. My last position in that space was leading global technical support operations for the Ariba line of business, helping customers navigate complex challenges while ensuring high service quality and operational efficiency.I believe leadership is not just a role, but a responsibility—and one of the most meaningful ways I can give back to SAP. I’m deeply committed to mentoring others, fostering collaboration, and creating a culture of accountability and kindness.Let’s connect—I’m always open to sharing, learning, and building new relationships across the SAP community and beyond.

Experience

1. Regional Vice President of Customer Success Public Services & South

   SAP

   Apr 2025 — Present

Education

• Penn State University

  Bachelor's degree, Marketing

  1998 — 2002

Skills

• Call Centers
• Software as a Service (Saas)
• Customer Retention
• Customer Service
• Cloud Computing
• Coaching
• Leadership
• Customer Satisfaction
• Enterprise Software
• Customer Support
• Saas
• Cross-Functional Team Leadership
• Project Management
• Customer Experience
• Process Improvement
• Business Process Improvement
• Outsourcing
• Technical Support
• Mentoring