Leigh Hathaway
Regional Director - Fnq & Nt Bank of Queensland @Bank Of Queensland
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WORK HISTORY
Regional Director - Fnq & Nt Bank of Queensland @Bank Of Queensland
Strong stakeholder relationships across various departments to help inform decision-making and solutions for people.(Customers and Staff) Leading performance across FNQ & NT, enhancing consistency and operational outcomes. • Coaching Local leaders and lenders on pipeline discipline, improving submission quality and reducing rework.• Embedding risk and compliance requirements; by helping leaders be accountable to standards and uplift training completion.• Lead a customer-first culture; proactively resolve escalations and reduce end-to-end cycle times.
ABOUT LEIGH HATHAWAY
With over a 28years of experience, I currently serve as the Regional Director for FNQ & NT at Bank of Queensland, where I focus on fostering a customer-first culture and empowering teams to deliver exceptional results. My core competencies include leadership development, stakeholder collaboration, and driving operational consistency. Passionate about creating impactful solutions for customers and staff, I am motivated by the opportunity to uplift performance and ensure compliance while improving customer experiences. At Bank of Queensland, I lead regional performance and coach local leaders to enhance pipeline discipline, improve submission quality, and embed risk and compliance standards. By prioritizing teamwork and proactive problem-solving, our team works to streamline processes, reduce cycle times, and ensure customer satisfaction. My commitment to leadership excellence and building strong relationships continues to fuel positive outcomes for the organization and the communities we serve.
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