Leigh Coats

About Leigh Coats

As a senior manager who consistently and expertly drives customer success and satisfaction, I am known as a customer success manager and for retention and adoption of solutions for healthcare operations and revenue cycle management (RCM). In me, you will find an exceptionally passionate client advocate and a trusted advisor who steadfastly champions the customer’s voice. Recognized as a supportive and collaborative business partner, I am an expert in planning strategies evidenced by my receipt of the Dell Everyday Hero Award, given for having a consistent customer-centric focus and for promoting a customer-first culture. In my role, I work with client onboarding, implementation, and transition planning along with risk management and mitigation, analysis and issue resolution, and technical support. My accomplishments illustrate my ability to drive retention and deliver client satisfaction and revenue cycle management (RCM) solutions- Renewed and cemented a relationship with a customer at risk of not renewing the contract- Listened to the client to understand needs, concerns, and issues- Coach to improve revenue

Experience

1. Senior Customer Success Manager

   athenahealth

   Jan 2019 — Present

Education

• PM Training Institute

  PMP , Project Management

  2018 — 2019