Leigh Boudreaux
- Role
- Director, IT Support Services at Hanger, Inc.
- Location
- Georgetown, TX, US
- LinkedIn followers
- 500 followers
About Leigh Boudreaux
For over 13 years, my professional journey has been deeply rooted in Information…
Experience
Director, IT Support Services
Jul 2014 — Present
Building and leading customer focused teams supporting 850 locations and over employees. •Fostering technology utilization to improve support models, automation, and ease of doing business. •Achieving 98% or greater customer satisfaction survey results. •Partnering with enterprise leaders to connect business objectives with technology solutions. •Advancing IT governance by developing and refining workflows for key controls. •Delivering enterprise communication for critical incidents, technology projects and education. •Maturing workstation architecture and asset lifecycle processes. •Responsibility for long range planning, budget, and core IT metrics. •Optimizing IT procurement contract management workflows and vendor service expansion. •Championing CIO sponsored programs to enhance culture, onboarding, and recognition.
Education
The University of Texas at Austin
Bachelor of Arts, English
Skills
- Onboarding
- Employee Relations
- Customer Service
- Leadership
- Training
- Human Resources
- Management
- Call Center
- Process Improvement
- Leadership Development
- Insurance
- Coaching
- Team Building
- Business Process Improvement
- College Recruiting
- Customer Experience
- Benefits Administration
- Talent Acquisition
- Employee Benefits
- Employee Training
- Interviews
- Recruiting
- Performance Management
- Project Management
- Call Centers
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