Leigh Benedict Heylin

About Leigh Benedict Heylin

With over a decade of experience in instructional design, e-learning development, and technical writing, I currently serve as a Technical Writer/Editor at ECS for training and communications, collaborating with stakeholders to ensure the delivery of high-quality deliverables. My career is built on the application of instructional design methodologies, such as the ADDIE model, and the development of web-based training and virtual learning solutions. I am driven by a commitment to producing precise, standards-compliant documentation and training materials that empower organizations to achieve their objectives effectively.

Experience

1. Technical Writer Editor - Training (Cleared)

   ECS

   Mar 2025 — Present · Fairfax, VA, US

   Support CISA’s Continuous Diagnostics and Mitigation (CDM) Data Services Program; Perform duties of writing and editing of Program documentation, including but not limited to cyber security documentation such as System Design Document (SDD), Standard Operating Procedures (SOPs), infrastructure documentation, and\\or any other customer deliverables and documents; Ensure content is of high quality and conforms with standards; Interview subject matter experts (SMEs) to extract pertinent information for document creation; Collaborate on the implementation of standardized processes and deliverables; Lead documentation planning and scheduling for multiple concurrent projects, ensuring alignment and program milestones and deadlines; Partner with engineering, cybersecurity, and program management teams to identify documentation needs and proactively recommend improvement; Utilize SaFe Agile approach through SCRUM sprints using Atlassian’s JIRA; Organization and delivery of technical training programs and related materials; Work with the customer and functional teams to establish course content and objectives; Collaborate with subject matter experts to ensure accuracy and relevance of training; Develop and maintain technical documentation, such as user guides and technical notes; Support training needs assessment activities; Monitor and analyze course metrics, respond to feedback and questions from training attendees; Create communications templates per DHS and internal Style Guides; Support other training and communications-related activities.

Education

• George Mason University

  M.Ed Curriculum and Instruction, Instructional Design and Development

  2011 — 2013

• Kalamazoo College

  B.A. Human Development and Social Relations, Liberal Arts and Sciences, General Studies and Humanities

  2003 — 2007

Skills

• E-Learning
• Microsoft Office
• Research
• Social Networking
• General Administration
• Dreamweaver
• Camtasia
• Captivate
• Management
• Instructional Design
• Editing
• Writing
• Social Media
• Articulate Suite
• Adobe Captivate 5.5
• Learning Management Systems
• Distance Learning
• Technical Writing
• Addie
• Adult Education
• Higher Education
• Staff Development
• Proofreading
• Educational Technology
• Instructional Technology
• Content Management
• Powerpoint
• Articulate Storyline 2
• Articulate Storyline
• Microsoft Word
• Education
• Training
• Blended Learning
• Microsoft Excel