Leif Monument

Emea Amazon Connect Specialist @Amazon Web Services (AWS)

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2025 — Present

Emea Amazon Connect Specialist @Amazon Web Services (AWS)

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London, GB

Leading Customer Success in EMEA for global enterprises using Amazon Connect

EDUCATION

2011 — 2012

Lincoln College

A- Levels, Business Studies

2009 — 2011

Caistor Grammar School

A-Levels, History, Government & Politics, Biology, General Studies, Geography (AS Level)

2012 — 2015

Anglia Ruskin University

BA(Hons) Management and Leadership (work-based), Management and Leadership

SKILLS

Customer ServiceProject ManagementTeamworkBankingRetail BankingPerformance ManagementTime ManagementNet Promoter ScoreStakeholder ManagementTeam LeadershipDigital StrategyChange ManagementCustomer ExperienceMentoringCoaching

ABOUT LEIF MONUMENT

An experienced leader within Financial Services across product, operations and technology. Has a proven track record of leading and delivering on complex challenges including process reengineering, change management, cost transformation, large scale people change, strategy and product portfolio redevelopment. Has led both matrix and scale teams through change and delivery programmes, working with and influencing C-suite leaders.

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Leif Monument — Emea Amazon Connect Specialist at Amazon Web Services (AWS) in London, GB | Unifers