Leif Carlson
IT Manager | PM certified | ITIL certified
- Role
- Field Services Manager at Pacific Office Automation
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Leif Carlson
IT professional with nearly 10 years of experience leading projects, optimizing IT operations, and mentoring teams. Skilled in streamlining workflows with scalable GRC alignment and collaborating cross-functionally with Finance and other departments to drive efficiencies. Actively building on PM and ITIL certifications, expanding expertise in Linux, data ownership, and security. Hands-on technical background across installation, administration, and enhancement of diverse tech stacks in SMB environments across education, manufacturing, government, legal, and other sectors. Eagle Scout and continuous EQ/ITSM learner, focused on mindful, service-driven leadership.After years of navigating complex personal healing and professional growth, I’ve learned that meaningful change requires both insight and empowerment. Some of my past job changes came from trying to fix systemic issues without having the authority to make lasting change. Today, I’m grounded in a stronger sense of agency and seek roles where collaboration, accountability, and impact go hand in hand. I care deeply about solving problems—just now with better boundaries and more sustainable focus.
Experience
Field Services Manager
Jun 2025 — Present · Beaverton, OR, US
Integrated a new to Oregon market role to manage 7 full time and 3 hybrid field technicians for 10+ Technical Account Managers and 100+ clients.Cut labor costs by 10%+ and improved CSA by 15% through establishing and holding technicians accountable to SOPs and KPIs I created.Managed personnel to both promote internally and hire new field technicians, with a focus on high value DEI hires.
Education
Shriver Job Corps
System Administration
Montville High School
High School Diploma, General Education
Exeter Job Corps Academy
A+, Computer hardware and troubleshooting
CT State Quinebaug Valley
IT Support Services, IT Support Services
2015
Skills
- Public Speaking
- Technical Support
- Powerpoint
- Microsoft Excel
- Teamwork
- Windows
- Microsoft Word
- Computer Repair
- Computer Hardware
- Active Directory
- Windows Server
- Customer Service
- Microsoft Office
- Social Media
- Operating Systems
- Leadership
- Research
- Troubleshooting
- Networking
- Laptops
- Network Administration
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