Leif Holm

Sr Manager Enterprise Incident & Problem Management & Continual Service Improvement @Uscellular

Aurora, IL, US
MOBILE NUMBERS
+12•••••••06

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WORK HISTORY

Nov 2021 — Present

Sr Manager Enterprise Incident & Problem Management & Continual Service Improvement @Uscellular

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Schaumburg, IL, US

Lead the Enterprise Incident and Problem Management Team and the Enterprise Continual Service Improvement Team.

EDUCATION

N/A

DeVry University

Bachelor of Science - BS

ABOUT LEIF HOLM

With over 15 years of experience working within incident, problem management, and continual service improvement, currently serving as Sr Manager at UScellular. Focused on leading teams to mitigate customer impact, enhance operational efficiency while prioritizing customer experience and continuous improvement. Extensive expertise in wireless & IT networking and designing scalable service processes that align with organizational goals. Dedicated to driving collaboration and measurable, impactful change to empower teams and deliver exceptional results. Focused on streamlining operations to support innovation and business growth.

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