Leia Durrant
Product Manager, Twilio Sendgrid
- Role
- Sr Product Manager - Email at Twilio
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
About Leia Durrant
As a Senior Product Manager at Amazon, my expertise in stakeholder management and key performance indicators (KPIs) has been pivotal in enhancing North American Fulfillment Centers. Achieving a 20% defect reduction and improved on-time delivery, showcasing our dedication to operational excellence and customer satisfaction.Partnering with cross-functional teams, I have played a crucial role in the development and launch of risk management and forecasting software. Collaborative efforts have streamlined product visions and roadmaps, leading to cost-efficient solutions and reinforcing Amazon\'s commitment to innovation and quality management.
Experience
Sr Product Manager - Email
Aug 2024 — Present · UT, US
Led the launch of Twilio SendGrid’s EU Email Data Residency, owning the full lifecycle from requirements and compliance alignment through production release and documentation, ensuring GDPR and global regulatory compliance.•Identified critical UI gaps using data insights ahead of a major release, driving the launch of new setup and configuration features that improved activation by 7% in the first month and 39% over six months.•Directed cross-functional teams across engineering, legal, marketing, and support to deliver SendGrid’s first regionally isolated email infrastructure, unlocking compliance with EU data residency laws and enabling expansion into regulated European markets.•Owned the product vision and roadmap for EU-hosted email and data processing, aligning senior stakeholders on a strategic initiative that expanded enterprise adoption and drove new revenue opportunities.•Led go-to-market strategy and execution for data residency capabilities, positioning the product to meet rising global compliance demands and accelerating adoption among regulated industries.
Education
California State University, Stanislaus
Bachelor's degree, Biology, General
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