Lily E. F.
Learning Needs Arcitect | Training and Development | Leadership Development | Certified Extrovert
- Role
- Senior Manager, Training and Development at The Ritz-Carlton Yacht Collection
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Lily E. F.
Experienced Learning and Development Senior Manager with a proven track record in…
Experience
Senior Manager, Training and Development
The Ritz-Carlton Yacht Collection
Jul 2025 — Present · Fort Lauderdale, FL, US
Leading learning strategy for the Sales Department of The Ritz-Carlton Yacht Collection, I design and deliver training programs that elevate team performance, align with brand standards, and enhance the luxury guest experience.From onboarding to leadership development, I craft high-impact learning solutions rooted in The Ritz-Carlton’s service philosophy—integrating consultative sales, Legendary Service Recovery, and LEARN into every touchpoint. I partner cross-functionally to ensure our global sales teams are empowered, inspired, and equipped to tell our brand story with excellence.
Education
Broward College
Associate's degree
2019 — 2021
Florida International University
Bachelor of Science - BS
2022 — 2023
Columbia College Chicago
Radio broadcasting
2008 — 2010
Skills
- Customer Service
- Microsoft Excel
- Public Speaking
- Social Networking
- Bilingual-English/Spanish
- Microsoft Office
- Microsoft Word
- Communication
- Social Media
- Sponsorship Relations
- Volunteer Management
- Volunteer Recruiting
- Non-Profit Administration
- Leadership
- Google Docs
- Google Sheets
- Organizational Effectiveness
- Event Planning
- Event Management
- Marketing
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