Lee Thornton
Regional Performance Manager @Johnson Controls
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WORK HISTORY
Regional Performance Manager @Johnson Controls
Regional Performance Manager.My role includes- Reporting, analysis and insights to understand regional performance trends, supporting all Field Managers across the UK on KPI performance- Proactively supporting leaders with any consultancy or mentoring needs- Lead on initiatives that optimize performance, delivery and mitigate business risks- Using data and performance to provide insight into either business improvement opportunities or risks- Implementing and maintaining required cadence with key stakeholders to support the delivery of targets and field KPI’s- Actively promoting and driving a culture of Continuous Improvement within the team by embracing transformation and empowering leaders to deliver more efficient ways of working- Overseeing Service in the Contact Centre with focus on delivering on KPIs, reducing complaints and on business & personnel growth.
EDUCATION
City College Norwich
ISMM Level 3 Certificate
Anglia Ruskin University
Bachelor's degree
City College Norwich
BTEC National Certificate
Leeds University Business School
CMI Level 5 Diploma
City College Norwich
Higher National Diploma
ABOUT LEE THORNTON
Dynamic and results-oriented business leader with a proven track record of driving growth, fostering innovation, and delivering exceptional value in competitive markets. With 20 years of experience within financial services, I specialise in building high-performing teams, crafting strategic roadmaps, and turning vision into measurable success. Also an adaptable leader and natural coach with success in different industries. I am passionate about leveraging data-driven insights and customer-centric strategies to solve complex challenges and unlock new opportunities. My leadership philosophy centers around empowering teams, cultivating a culture of collaboration, and inspiring excellence at every level.
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