Leesa Newbon
- Role
- Technical Account Specialist at GoFundMe
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
Experience
Technical Account Specialist
Mar 2025 — Present
Collaborate with Customer Success Managers and Strategic Account Managers to drive customer satisfaction, retention, and product adoption-Own a portfolio of 60+ enterprise nonprofit organizations, serving as the primary technical point of contact platform use, escalations, and product feedback- Surface trends and recurring issues to Engineering and Product teams, contributing to platform improvements and long-term scalability of support- Support operations across the enterprise queue, resolving complex technical inquiries and ensuring timely, accurate, and empathetic communication with customers.
Education
Florida State University
Bachelor of Science (B.S)
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