Leesa Newbon

Role
Technical Account Specialist at GoFundMe
Location
Houston, TX, US
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

Experience

  1. Technical Account Specialist

    GoFundMe

    Mar 2025 — Present

    Collaborate with Customer Success Managers and Strategic Account Managers to drive customer satisfaction, retention, and product adoption-Own a portfolio of 60+ enterprise nonprofit organizations, serving as the primary technical point of contact platform use, escalations, and product feedback- Surface trends and recurring issues to Engineering and Product teams, contributing to platform improvements and long-term scalability of support- Support operations across the enterprise queue, resolving complex technical inquiries and ensuring timely, accurate, and empathetic communication with customers.

Education

  • Florida State University

    Bachelor of Science (B.S)

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Leesa Newbon — Technical Account Specialist at GoFundMe in Houston, TX, US | Unifers