Leena Rayer

About Leena Rayer

Distinguished Operations and Program Management Leader: Boasting 23 years of robust experience in steering large-scale accounts, engaging with C-Suite clientele, and directing substantial operational teams within the Banking, Retail, e-Commerce, and Digital Solutions sectors.• Innovation and Strategy Architect: A proven trailblazer adept at navigating the convergence of Analytics, Operations, Strategy, and Technology Management.• Financial and Portfolio Stewardship: Entrusted with multi-million dollar budgets and portfolios, adeptly managing assets for Banks, Financial Institutions, and a spectrum of Digital and Retail entities in the e-Commerce and IT/Digital realms.• Communications and Governance Maestro: Renowned for articulate communication and meticulous governance, with a keen emphasis on Risk, Compliance, and Continuity to fortify organizational coherence and invigorate team dynamics.• BPO and Vendor Management Virtuoso: An established leader in Business Process Outsourcing (BPO) and Vendor Management, proficient in orchestrating transitions, spearheading expansive global teams, driving BPO sales, and excelling in vendor negotiations, RFPs, and solution crafting.• Talent Development Pioneer: Cultivated a diverse, strategic, and consultative workforce through proactive hiring, coaching, and nurturing of leaders to fulfill both personal and organizational objectives.• Collaborative Strategic Thinker: Exhibited mastery in strategic contemplation, fostering collaboration across multifaceted internal and external organizations to unravel complex issues.• Global Program Leadership Conductor: Commanded international program teams in the execution of complex, strategic initiatives, setting benchmarks for success and customer satisfaction.• Strategic Innovation Driver: Propelled Strategy and Innovation by pinpointing and implementing solutions to intricate challenges via thorough analysis, automation, and process re-engineering, tailored to market demands and customer needs.

Experience

1. Corporate Senior Vice President

   WNS

   Sep 2024 — Present · IN

Education

• Loyola Institute of Business Administration

  MBA, Finance & Systems

  1999 — 2001

• Annamalai University

  Masters in Arts

Skills

• Banking
• Team Management
• Management
• Training
• Operations Management
• Customer Relationship Management (Crm)
• Bpo
• Leadership
• Business Process Improvement
• Business Process
• Outsourcing
• Recruiting
• Call Centers
• Business Development
• Benchmarking
• Ethics Counselling
• Performance Management
• Financial Services
• Crm
• Cross-Functional Team Leadership
• Business Process Outsourcing (Bpo)
• Six Sigma
• Process Improvement
• Ethics