Leeor Danon

About Leeor Danon

Experienced customer success manager with a demonstrated track record of managing clients in Saas & Tech companies. Strong analytical & Business process management skills and a passion to maximize value and user experience for customers. Excellent communication, written & verbal skills. A genuine team player, agile, well organized & self-motivated

Experience

1. Customer Solutions Architect

   HiBob

   May 2025 — Present · NY, US

   As a Customer Solutions Architect, I operate at the intersection of Customer Success, Product, and Engineering to ensure customer needs are translated into scalable, impactful product solutions. I play a critical role in shaping product direction through deep customer insight, while mentoring and enabling Customer Success professionals to deliver exceptional outcomes.Key Responsibilities- Act as the voice of the customer, translating customer needs and feedback into actionable input for Product and Engineering teams- Collaborate with Product Management to influence the roadmap and ensure solutions align with customer and business priorities- Facilitate cross-functional alignment and consulting on complex customer use cases- Serve as an escalation point to resolve complex engineering and solution design requests- Mentor and enable Customer Success Masters, providing strategic context, guidance, and storytelling to connect daily work to the bigger picture- Provide feedback and expertise to support certification and quality standards for Masters- Document and scale knowledge by capturing use cases and solutions and contributing to AI-enabled and self-service resources.

Education

• Shenkar - Engineering. Design. Art.

  Bachelor of Technology (B.Tech.), Industrial and Management Engineering, Specializing in information systems

  2004 — 2008

• The College of Management Academic Studies

  M.B.A., Strategy and Entrepreneurship

  2011 — 2013