Lee Nicholson
Manager Ii, Api Integrations @Toast
Signup · Get unlimited contacts
WORK HISTORY
Manager Ii, Api Integrations @Toast
Chicago, IL, US
Leads a team of eleven Tier 2 and 3 level agents troubleshooting the Toast API across 200+ partners including DoorDash, GrubHub, and UberEats- Direct strategic Project Management meetings to oversee Support Manager initiatives that impact ticket reduction, agent performance, and tooling improvements- Identify agent performance challenges and take action through Growth and Performance Improvement Plans resulting in agents seeing lasting improvement on average after 1 month of guided coaching
EDUCATION
College of DuPage
Graphic Design
Columbia College Chicago
Film/Cinema/Video Studies
ABOUT LEE NICHOLSON
A passionate customer relationship leader with a cosmic perspective skilled in team building, cross-functional collaboration, and product evangelism seeking to be on a mission-driven team that inspires our communities through education and technology.14 years of experience in Customer and Community Support fostering a culture of feedback, empathy/sympathy-driven interactions, and personal connections that drive customer loyalty and retention5+ years of experience in Customer Operations People Management at Apple along with EdTech and FinTech e-commerce industries with a focus on data-driven decision making, change management, process improvement, career development, and cost analysis that creates a sustainable and scalable Customer Support solution to adapt to rapid company growth
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.