Leena Johnson
Program Management Lead | Driving Operational Excellence & Data-Driven Transformation | Builder of High-Impact Solutions Across Industries | Empowering Teams Strategically
- Role
- Senior Program Manager Lead at Amazon
- Location
- Hayward, CA, US
- LinkedIn followers
- 500 followers
About Leena Johnson
I help organizations navigate complex scaling challenges by architecting transformation and building sustainable solutions that drive measurable customer success. My approach centers on orchestrating cross-functional alignment, developing high-performance strategies, and championing customer-centric change. Scalability and long-term impact are always top of mind. I have a passion for designing effective business architecture to optimize business processes. I\'m particularly proud of the results achieved through past projects. For example, I led the development of a demand forecasting model at a leading retailer, which improved forecast accuracy by 40% across thousands of partner stores. At a global technology firm, I streamlined ERP and business intelligence systems, contributing to a 20% reduction in operational costs. Additionally, I designed a commerce renewal platform adopted by thousands of partners.I\'m committed to strategic leadership and driving meaningful change within organizations. I\'m always interested in connecting with others to explore opportunities for collaboration and innovation
Experience
Senior Program Manager Lead
Jun 2024 — Present · US
Partner with diverse teams to enhance the delivery experience for customers on Amazon.com by optimizing the consolidation and accuracy of delivery processes, ensuring a seamless shopping experience for consumers worldwide. In my role leading the Amazon Today (ROAR) Forecasting initiative, I lead demand forecasting efforts across over 3,100 partner stores nationwide, leveraging data-driven decision-making and strategic analytics to achieve operational excellence. Key Achievements:• Architected innovative 6-week demand forecasting model achieving 40% improvement in accuracy during high volume events• Transformed basic historical data modeling into sophisticated predictive analytics system incorporating multiple variables•Created a quarterly newsletter, reaching 500+ stakeholders with 80% engagement, improving transparency in product development. •Established a central channel for sharing customer experience wins, reducing duplicated efforts by 40%. •Improved customer satisfaction scores by 7 points through data-driven enhancements from the Virtual Walk the Store program.
Education
University of Mumbai
Diploma in Computer Science
Narsee Monjee Institute of Management Studies
Master of Business Administration (MBA)
University of Mumbai
Masters in Science
Skills
- Business Analysis
- Project Management
- Program Management
- Business Process Improvement
- Business Architecture
- Dmaic
- Strategic Planning
- Strategy Alignment
- Long Term Business Relationships
- Roadmap Creation
- Go to Market Strategy and Implemention
- Creative Problem Solving
- Customer Service
- Customer Oriented
- Crm
- Cross-Functional Team Leadership
- Saas
- Cloud Computing
- Call Centers
- Vendor Management
- Go-to-Market Strategy
- Management
- Requirements Analysis
- Problem Solving
- Product Management
- Strategy
- Leadership
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