Leenae Friehauf
Customer Operations
- Role
- Senior Director, Member Operations at Guild
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Leenae Friehauf
Professional SummaryHighly skilled at building relationships, solving problems, and delivering business results. Supports both clients and providers with world-class interactions to optimize the customer-facing call center operations. Aptitude and background for managing multi-team call center operations that serve both clients and providers. Ability to develop partnerships with multiple cross-functional teams to redesign mental and behavioral health through improved access, utilization, and outcomes. An agile problem-solver with a creative attitude that drives constant improvements in workflows, product design, and skillsets needed to support scaling and growth while consistently delivering a world-class customer experience. A great work history, showcasing success, impeccable work ethic, leadership, mentoring skills, exceptional customer rapport, and proven upward growth.
Experience
Senior Director, Member Operations
May 2024 — Present
Education
University of Colorado Denver
B.A, Communication and English Writing
2005 — 2010
University of Denver
Master of Science - MS, Organizational Leadership
2018 — 2020
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