Leena Mhatre
Network Engineer|| Wipro limited Specializing in Fortinet Firewalls, Meraki Firewalls, Cradle Points, Aruba Devices and Comcast Devices monitor and management
- Role
- Network Engineer at Wipro
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Leena Mhatre
Delivered first-line technical support to end-users by troubleshooting and resolving network connectivity issues, minimizing operational disruptions.Identified and addressed network-related problems involving hardware, software, and configuration to ensure swift and effective technical resolutions.Installed and configured network devices including routers, switches, and access points, adhering to organizational standards and industry best practices.Supported the upkeep of detailed network documentation and asset inventories, ensuring accuracy and ease of access for troubleshooting and compliance purposes.Coordinated with Level 2 and Level 3 support teams to escalate and resolve complex networking issues, contributing to efficient issue resolution workflows.Conducted routine network performance monitoring and health checks, proactively detecting and mitigating potential issues to maintain optimal network performance.
Experience
Network Engineer
Jul 2023 — Present · Pune, IN
llex ticket handling.Coordination with international clients teams for issue resolution of the network sitesClient support within the defined SLA Issue resolution and escalation. Prompt HD and mail communication. Working in the llex as a ticketing tool and many more networking tools like meraki, Fortigate, aruba, zabbix for monitoring the networks etc. Also using Microsoft outlook a Mediator for communicating with onshore team and managementOutlook and teams as a mediator to communicate with onahore client and customers.
Education
SIES Graduate School Of Technology
Bachelor of Engineering - BE
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