Leena Gupta
Front Desk Representative & Night Auditor @Best Western Plus Kamloops Hotel
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WORK HISTORY
Front Desk Representative & Night Auditor @Best Western Plus Kamloops Hotel
Kamloops, BC, CA
Greeting guests, checking them into rooms, assisting with check-outs, and providing guests with important information.• Answering phones and assisting with reservation requests.• Managing the hotel’s inventory of reservations, room assignments, and vacancies.• Auditing, balancing, and verifying daily revenue documentation.• Responding to guest inquiries, complaints, and concerns• Balancing cash drawers, record errors, and reconcile receipts• Coordinating with housekeeping team to ensure that room’s are clean before guest check-in’s.
EDUCATION
Ahmedabad Management Association
PGDM
SAL COLLEGE OF ENGINEERING (113)
Bachelor’s Degree
Seventh Day Adventist Higher Secondary School- Ahmedabad
Graduate
Thompson Rivers University
Post Baccalaureate Diploma
ABOUT LEENA GUPTA
An experienced HR Manager with 7+ years of experience, i am passionate about building & fostering a positive and inclusive work environment where employees can thrive and reach their full potential. I have developed a deep understanding of the various HR functions and how they can be leveraged to drive business success. My areas of expertise include talent acquisition, employee engagement and retention, performance management, benefits administration, compliance, and diversity. Throughout my career, I have honed my skills in communication, problem-solving, and strategic planning, which have helped me to create and implement effective HR policies and programs that align with the organization\'s goals and values I am committed to building strong relationships with both management and employees and fostering open communication channels to promote a culture of transparency and trust.
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