Leena Bhosale
Windows Networking Engineer at Microsoft EPS | Firewall and Security | Project Management | Network Security | Business Development
- Role
- Windows Networking Engineer (Microsoft Eps) at Concentrix
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Leena Bhosale
Highly committed, multi-faceted and result oriented Microsoft Customer Service…
Experience
Windows Networking Engineer (Microsoft Eps)
Jul 2020 — Present · Pune, IN
Working under a Network support team and reporting to the Network Manager.• Providing T1/T2 support to premier customers in the APAC region.• Attending to the customer network queries and providing support to resolve issues within TAT.• Resolving client\'s technical issues over phone calls and emails and providing Microsoft premier support by coordinating with the cross-functional teams.• Generating SLAs with the clients and resolving complaints per the agreement\'s terms and conditions.• Played duty manager role and assigned customer complaints to the team members.• Handling high-priority cases as per the urgent requirement of the customers and resolving them within TAT.• Scope, Design, build and operate a distributed, enterprise-scale, high availability corporate Backbone and Wide Area Network.• Lead validation and revision of key engineering artifacts such as standards and deployment guides.• Works individually and with teams to drive reliability goals and objectives across the E360 organization. • Develop solutions to increase network service stability through automation, mature processes and problem management techniques.• Define, monitor and analyze key network service performance metrics to meet service availability requirements.• Responsible for evaluating and implementing automation and tooling solutions to ensure consistent processes and repetitive tasks are performed with higher accuracy and reduced defects.• Perform all incident support and remediation for the infrastructure.• Champion security, compliance, reliability, and availability through participation in service health reviews and cross-team strategic/service alignment.• Effectively and proactively communicate case statuses, plans of action, and technical information to customers, partners, and internal teams.• Staying abreast with new advancements and suggesting upgrades to the management.
Education
Saint’s High School
SSC
1991 — 2000
A.V.M Girl’s College
HSC
2000 — 2002
Dr. D.Y Patil College
Bachelors, Commerce
2003 — 2006
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