Leemone Young

Account Manager @Marketlab

Initiate outbound phone call contact to existing customers to establish relationship, and then qualify needs and strengthen customer loyalty to MarketLab. Gain greater share of customers\' annual spend of consumable goods [Health Care & Clinical Labs]. Leverage value-added services, relationships and insight of customers\' work environment to increase annual year-over-year sales. Act as a single point of contact for customers including orders, quotes, returns, address validation and customer issues. Work with vendors, product development and purchasing team to source customer product requests including securing pricing and availability and discount terms. Prepare and present quotations to customers establishing pricing based on profit margin guidelines; follow up on the status and close the sale. Contacting targeted customers to better understand customer needs and establish the company as a preferred supplier. Validating the accuracy and completeness of all new customer contact information during calls. Keeps informed of new products, services and other general information of interest to customers. Checks on competitive activity and develops new methods of creating greater customer loyalty. Troubleshoots problems regarding established customer accounts. Answers questions regarding account activity, products, and coordinates complaints. Work with marketing team to share industry insight, customer feedback and implement marketing specific campaigns. Travel up to 30% of the time [on-site customer meetings].