Leela Leinartas

Manager of Escalation Management at Expedia Partner Solutions

Role: Manager, Escalation Management at Expedia Group
Location: Chicago, IL, US
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Leela Leinartas

I currently work in the E-Commerce Travel Industry leading a defect triage and…

Experience

Manager, Escalation Management
Expedia Group
Jan 2016 — Present · Chicago, IL, US
EPS is the B2B brand of Expedia Group which connects Expedia Group’s inventory to partners through our APIs and template products. Within EPS, I lead the Escalation Management team who owns and drives the bug management process. Our team triages and prioritizes all partner reported bugs within EPS and coordinates with our Tech and Product organizations to drive resolution.

Education

University of Illinois at Chicago
Computer Science
2008 — 2011

Skills

Jira
Desktop Support
Remedy
E-Commerce
Centos
Active Directory
Incident Management
Bitlocker
Mac Os
Polycom Video Conferencing
Microsoft Excel
Mysql
Technical Support
Rsa Securid
Partner Support
Leadership
Linux
Qlikview
Agile Methodologies
IT Service Management
Management
Itil

Contact information

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Work email
•••••@expediagroup.com
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Current company

Expedia Group

Software Development · 22K employees · Seattle, Washington, United States

Expedia Group, Inc. (NASDAQ: EXPE) is the global travel marketplace with one purpose: to help travelers explore the world, one journey at a time. Expedia Group™ connects travelers, partners, and advertisers through its trusted brands, leading technology, and rich first-party data, delivering predictive, personalized experiences that shape the future of travel. Expedia Group’s ecosystem includes three flagship consumer brands – Expedia®, Hotels.com®, and Vrbo® – the largest B2B travel business, and a premier advertising network. Guided by an experienced and passionate global team, Expedia Group helps millions of travelers in more than 70 countries explore the world with confidence and ease. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. If you require an accommodation or adjustment for any part of the application or recruitment process, please let us know by completing our Accommodation Request Form or contacting your recruiter. Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident about who they are. We do not send job offers via email, or any other messaging tools, to individuals we have not had prior contact with. Our email domain is @expediagroup.com. Our official careers website, where you can to find and apply for job openings, is careers.expediagroup.com/jobs. If you require customer service support to cancel, change or ask about a refund for your trip, you can connect with our 24/7 Virtual Agent through the following links: Expedia: https://www.expedia.com/helpcenter Hotels.com: https://service.hotels.com/en-us/ Vrbo: https://help.vrbo.com/ For additional assistance, direct message us on Twitter @ExpediaHelp with your itinerary number and email address: https://twitter.com/ExpediaHelp

expediagroup.com

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About Leela Leinartas

Experience

Manager, Escalation Management

Education

University of Illinois at Chicago

Skills

Find verified contacts for anyone on LinkedIn