Leela Krishnaveni
ServiceNow Developer | IRM/GRC | ITSM | ITOM | CMDB | Flow Designer | Integration Hub | 8+ Years Experience
- Role
- Service now Developer Administrator at American Express
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
Experience
Service now Developer Administrator
Nov 2022 — Present
Designed and implemented ServiceNow IRM (Integrated Risk Management) and GRC solutions aligned with enterprise risk management and compliance requirements, including end-to-end configuration of risk libraries, control frameworks, and policy management.Configured and maintained risk libraries, compliance frameworks, policies, and control objectives within the ServiceNow IRM/GRC platform to support regulatory adherence and internal governance standards.Implemented and customized Risk Assessment modules to automate risk identification, scoring, and mitigation tracking across business units and IT systems.Developed and managed Control Testing processes to validate compliance with regulatory and internal governance standards, ensuring audit-readiness across the enterprise.Configured and enhanced Issue Management workflows to support remediation tracking, escalation management, and audit reporting within ServiceNow GRC.Developed and customized ServiceNow applications using JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, HTML, and CSS to extend IRM/GRC platform capabilities.Built and optimized Flow Designer workflows to automate risk lifecycle processes, compliance attestations, and control testing schedules.Designed and implemented Scripted REST APIs and third-party integrations to exchange risk and compliance data across enterprise systems including identity management, vulnerability management, and audit tools.Implemented and maintained Access Control Lists (ACLs) to ensure secure, role-based access to sensitive compliance and risk data across the ServiceNow platform.Integrated ServiceNow IRM/GRC with external tools and data sources, enabling automated data ingestion and real-time risk visibility across the organization.Created and maintained risk dashboards, compliance reports, and performance analytics to support executive and stakeholder reporting on risk posture and control effectiveness.
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