Lee Palmer
Head of Service Strategy and Experience @Legal & General
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WORK HISTORY
Head of Service Strategy and Experience @Legal & General
Cardiff, GB
I am responsible for service strategy, experience and business planning for W Operational functions, which includes the Workplace DC business, in order to ensure successful delivery of customer and commercial benefits.My main objectives are to lead and deliver the following services:* Service Strategy development and implementation* Leading the customer experience, customer insight and lifecycle demand maps * Quality Assurance* Operating Model design, measurement and oversight* Internal and External Knowledge Bases
EDUCATION
St Mary's University College
BA (Hons) Sports Science with Education Studies, Sports and Exercise
SKILLS
ABOUT LEE PALMER
A highly dedicated, results driven Head of Operations, displaying a solid track record of success gained in Financial Services. Extensive experience of managing across multiple UK sites leading up to 8 department heads, with indirect reports between 100 to 300 people. Consistent sponsorship and accountability for delivery of large business change initiatives to defined operational and financial benefits within an ever changing and demanding regulatory landscape. Specialties: Strategy, Target Operating Model, Service Transformation, Customer Experience design, development and delivery. Propositional Development, Operational Leadership, People Management, Organisational Design, Customer excellence, Customer Retention, Customer Service, Stakeholder Enagagement.
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