Lee Young
Service Introduction Lead @Leeds Building Society
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WORK HISTORY
Service Introduction Lead @Leeds Building Society
Leeds, GB
Leading a busy ITSM function. Including responsibility for Change Management, Service Design & Transition, Asset & Config Management, Request Fulfilment teams. Product Ownership for ITSM tooling - Freshservice.
EDUCATION
University of Northampton
BA (HONS) Electronic Business
SKILLS
ABOUT LEE YOUNG
With a comprehensive background in IT Service Delivery, I have honed my skills across various disciplines including Change, Release, Incident, Transition, and Asset Management. Currently, I work as the Service Introduction Lead at Leeds Building Society, where I oversee IT Change, Service Design & Transition, ITSM Tooling and Asset Management.I am an ITIL v4 certified professional, known for my enthusiasm, articulate communication, and proven track record in Service Management. My passion for delivering high-quality IT services drives me to continuously improve processes and ensure seamless service transitions.
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