Lee Young

Service Introduction Lead @Leeds Building Society

Halifax, GB
MOBILE NUMBERS
+91 *********19

Signup · Get unlimited contacts

WORK HISTORY

Aug 2021 — Present

Service Introduction Lead @Leeds Building Society

View department →

Leeds, GB

Leading a busy ITSM function. Including responsibility for Change Management, Service Design & Transition, Asset & Config Management, Request Fulfilment teams. Product Ownership for ITSM tooling - Freshservice.

EDUCATION

2002 — 2005

University of Northampton

BA (HONS) Electronic Business

SKILLS

IT ManagementRelease ManagementOutsourcingSoftware Asset ManagementSlaItil CertifiedInformation TechnologyHardware Asset ManagementIT StrategySnow License ManagerItil Service Desk and Incident ManagementProject DeliveryIT Service ManagementChange ManagementService ImprovementInfrastructureConfiguration ManagementIncident ManagementIsebItil Continual Service ImprovementService Delivery ManagementStakeholder ManagementItil V3 Foundations CertifiedIT OutsourcingAgile MethodologiesPmoProblem ManagementService DeliveryAgile Project ManagementService Level ManagementSoftware AuditsBusiness AnalysisPrince2Itil V3 Service TransitionIT OperationsCertified Snow SpecialistTransition ManagementService NowSoftware Project ManagementGovernance

ABOUT LEE YOUNG

With a comprehensive background in IT Service Delivery, I have honed my skills across various disciplines including Change, Release, Incident, Transition, and Asset Management. Currently, I work as the Service Introduction Lead at Leeds Building Society, where I oversee IT Change, Service Design & Transition, ITSM Tooling and Asset Management.I am an ITIL v4 certified professional, known for my enthusiasm, articulate communication, and proven track record in Service Management. My passion for delivering high-quality IT services drives me to continuously improve processes and ensure seamless service transitions.

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.

Lee Young — Service Introduction Lead at Leeds Building Society in Halifax, GB | Unifers