Lee Johnson

Senior Product Manager (Itsm & Servicenow Platform) @Sainsbury's

Skelmersdale, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2021 — Present

Senior Product Manager (Itsm & Servicenow Platform) @Sainsbury's

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Manchester, GB

Leading in collaboration with senior stakeholders across the business, I own the customer and business value for the ServiceNow Platform to deliver exceptional service for our customers. Accountable for the end-to-end delivery, maintaining a prioritized backlog and roadmap that address our business objectives.

EDUCATION

2007 — 2009

Wigan & Leigh College and University Centre

National Diploma, Electrical and Electronics Engineering

2000 — 2005

Byrchall High School

GCSE, GCSE

2005 — 2006

Wigan & Leigh College and University Centre

National Certifiacte, Electrical and Electronics Engineering

SKILLS

Active DirectorySystem Center Configuration Manager (Sccm)ItilCustomer ServiceWindows 8.1WindowsPowerpointMicrosoft ExcelCustomer SatisfactionTrainingTeam BuildingManagementIT Hardware SupportRetailChange ManagementSplunkService NowMerchandisingTeamworkLoss PreventionTeam ManagementIT Service DeliveryProject ManagementMicrosoft OfficeSalesInventory ManagementCoachingCapacity ManagementMicrosoft WordTeam Leadership

ABOUT LEE JOHNSON

Experienced in Managing Service, Change and People within Retail and Technology following both ITIL and Agile based methodologies. A strategic decision maker with courage and creativity to take on challenges and a passion to develop myself and others.

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Lee Johnson — Senior Product Manager (Itsm & Servicenow Platform) at Sainsbury's in Skelmersdale, GB | Unifers