Jeremy Lee

About Jeremy Lee

13+ years leading enterprise digital transformation initiatives. Known for creating new products and processes, developing customer optimization strategies, forging partnerships, and enabling success for both internal and external stakeholders. Adept at thriving in high growth environments and expert in requirements mapping, cross-functional leadership, and delivery of solutions focused on increased adoption and efficiency.

Experience

1. Senior Account Manager

   Zenarate

   Oct 2024 — Present · Denver, CO, US

   Zenarate AI Coach™ is an award-winning enterprise SaaS platform that transforms how companies develop top-performing customer-facing teams. Zenarate’s skill-based AI Coach™ platform is fully customizable to each client’s unique skills, compliance requirements and overall brand experience. AI Coach™ develops confident and prepared agents through personalized learning journeys and simulation training, live agent assessment, and targeted simulation coaching for ongoing improvement. The industry-leading platform includes an enterprise-grade reporting architecture to measure what matters most, driving key metric improvements for global brands.With its fast and flexible deployment capabilities and AI-powered data engine, Zenarate AI Coach™ rapidly develops top-performing customer-facing teams in 79 languages and dialects globally across industries, including financial services, insurance, healthcare, telecommunications, travel, technology, and retail.Zenarate AI Coach™ has received numerous prestigious awards, including the Frost & Sullivan Customer Value Leadership Award Winner, Training Industry\'s Top AI in Training Award, and the FinTech of the Future Award Winner for Artificial Intelligence & Machine Learning.For more information, visit

Education

• Mercer University

  M.B.A, Management of Human, Material and Financial Resources

• Mercer University

  Bachelor of Business Administration (B.B.A.), Organizational Behavior

Skills

• Team Leadership
• Account Management
• Marketing
• Business Strategy
• Enterprise Software
• Sales Management
• Business Development
• Software as a Service (Saas)
• Crm
• Forecasting
• Cold Calling
• Sales Operations
• Customer Retention
• Saas
• Direct Sales
• Competitive Analysis
• Selling
• Start-Ups
• Solution Selling
• Sales
• Strategic Partnerships
• Smartsheet
• Customer Relationship Management (Crm)
• Public Speaking
• Sales Process
• B2b
• Analysis
• Project Management
• Salesforce.com
• Strategic Planning
• Leadership
• Lead Generation
• New Business Development
• Negotiation
• Team Building