Lee Harper

WORK HISTORY

EDUCATION

ABOUT LEE HARPER

I am a responsible, reliable, flexible and motivated person. I pride myself as being an approachable ‘go to’ person, and if I cannot provide an answer myself, I will find a solution or put you in touch with the right individual. I adapt positively to change, learn new skills quickly, readily accept challenges and possess excellent communication skills. I work well individually as well as being an excellent team player. With over 20+ years of experience in the financial services sector I have gained strong technical knowledge, with the experience and ability to troubleshoot effectively. My strengths are in providing high quality business-facing technology & project support, release/environment management, along with excellent people skills and the ability to work well under pressure and prioritize work demands. With a broad and thorough knowledge of financial business processes and procedures, I have the ability to deliver high quality analysis and support to the business and key stakeholders.• 20+ years Financial Services experience across a wide range of departments & industries• ITIL and Prince2 knowledge/certifications• Change, Release, Implementation & Environment Management – OAT \\ UAT \\ SIT \\ Dev \\ QA \\ Production \\ DR platforms• Application support (1st, 2nd & 3rd Line) • Project management experience on small to large projects • Service Delivery, Lifecycle, Problem & Incident Management• Performance monitoring, capacity planning, trend analysis, and fault elimination• Excellent written and oral skills for reporting to management & stakeholders• Good understanding of Agile, DevOps & the need for automation in the delivery lifecycle.