Lee Gwaltney
Director, Digital Experience @Sentara Health
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WORK HISTORY
Director, Digital Experience @Sentara Health
Norfolk, VA, US
Leads Sentara teams for consumer digital solutions and contact center (1-800-SENTARA) in support of the Sentara strategic focus areas including Quality/Cost/Integration, Growth and the Customer Digital Experience. Leads the development and execution of customer digital solutions for public-facing digital web channel in support of access to health care information, transactions and personal medical record for patients. Delivers digital solutions to simplify healthcare for what matters most to patients and to increase consumer engagement in support of business goals.
EDUCATION
Regent University
MBA, Marketing Focus
Northwestern University
Certificate, Modern Marketing
Emory & Henry University
B.A., Business
SKILLS
ABOUT LEE GWALTNEY
Privileged to improve the digital consumer experience for over 20 years with a passion to simplify health care for easy access to what matters most to Sentara patients and the communities we serve. Areas of expertise:+ Consumer Digital Strategy and Experience+ Website / Portal User Experience & Operations+ Call Center Customer Experience & OperationsTo see in action, visit
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