Lee Coffman
- Role
- Global Head of Operations Support Services at Cognizant
- Location
- Scranton, PA, US
- LinkedIn followers
- 500 followers
About Lee Coffman
Accomplished Managed Care executive, health plan Vice President and COO with an…
Experience
Global Head of Operations Support Services
Feb 2018 — Present
Oversees global operations support services functions, which include Quality Audit supporting Customer Service, Claims and Enrollment functions, Performance Reporting & Analytics, and Operational Training. • Championed account-wide automation initiative that delivered in cost avoidance through reduction in FTEs. Established and staffed the Automation Center of Excellence, facilitated automation training, and led team to create 670 user stories (against a goal of 200). • Reduced cost of delivery for quality program by leading onboarding initiative to increase offshore staff from 28% to 58% of the total team. • Engaged in M&A of TMG Health by Cognizant Technology Solutions by driving synergies of the two companies and implementing best practices in performance measures, quality, training, and reporting across the organization. Implemented new processes throughout the acquisition to increase focus on processes, performance measures, automation and contractual adherence
Education
University of Phoenix
Bachelors, Health Care Administration
2000 — 2002
University of Phoenix
Masters, Organizational Management
2002 — 2004
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