Lee Cockerell

Customer Service Consultant @The Walt Disney Company

Orlando, FL, US
MOBILE NUMBERS
+14•••••••18

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WORK HISTORY

Jul 2006 — Present

Customer Service Consultant @The Walt Disney Company

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Orlando, FL, US

EDUCATION

N/A

Accademia Costume & Moda

Bachelor of Applied Science - BASc

N/A

Oklahoma State University

Hotel and Restaurant Administration Major, Hotel, Motel, and Restaurant Management

1962 — 1964

Oklahoma State University and The US Army

None, Hotel and Restaurant Administration

SKILLS

Theme ParksProject PlanningLeadership DevelopmentPublic RelationsFood & BeverageStrategyCustomer ServiceTourismProcess SchedulerHospitalityLeadershipHotel ManagementMarketingPublic SpeakingResortsRestaurantsSalesEvent PlanningTime ManagementHospitality ManagementBudgetsFoodRecruitingIntegrated MarketingYield ManagementSocial MediaTeam LeadershipEvent ManagementMenu DevelopmentBloggingRevenue AnalysisCustomer ExperienceRetailContract NegotiationCreative DirectionTeam BuildingManagementHospitality IndustryCustomer SatisfactionTraining

ABOUT LEE COCKERELL

Hilton Hotels Corporation: 8 Years: Marriott Hotels and Resorts, 17 years: The Walt Disney Company, 16 Years. I held various executive positions with Hilton, Marriott and Disney. I now operate my own company, Lee Cockerell, LLC. I provide keynote speeches and seminars on Leadership, Management and Service Excellence. I have published four books: BOOKS: Creating Magic.10 Common Sense Leadership Strategies From a Life at Disney. The Customer Rules.The 39 Essential Rules for Delivering Sensational Service. Time Management Magic.How To Get More Done Every Day.Career Magic.How to Stay on Track to Achieve a Stellar Career Other Resources:Creating Disney Magic weekly podcast on iTunes or my website.Website: See my website and leadership podcast for more details about me and my company at: Leadership and Management Development. Time Management Seminars; Service Excellence Seminars.

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Lee Cockerell — Email, Phone Number & Contact Info | Unifers