Lee B. Weiss

About Lee B. Weiss

Senior Technical Business Analyst delivering efficient quality solutions that meet the clients’ needs and exceed their expectations.Extensive experience in the design, documentation, implementation, maintenance, support, enhancement, and end-of-life cycle of cross-functional client-facing and internal, PC, mobile, and web-based, departmental and enterprise-wide technical IT projects, geared toward reducing costs, improving usability, and increasing efficiency, under both Waterfall and Agile methodologies.Industry Experience: Contact Center, Call Center, Travel & Hospitality, Restaurant, Printing, Tobacco, Homebuilding, Satellite TV, Cellular Phone, Printing, Retail, E-commerce, Credit Card, and Prepaid Card

Experience

1. Sr Infrastructure Business Analyst

   Southern Glazer's Wine & Spirits

   Nov 2021 — Present · Miramar, FL, US

Education

• Broward College

  Software Development

Skills

• Project Management
• Contact Centers
• Call Center
• Credit Cards
• Microsoft Office
• Call Center Operations
• Hospitality Industry
• Vendor Management
• Integration
• Project Portfolio Management
• Business Requirements
• IT Management
• Software Design
• Instructor-Led Training
• Mentoring of Staff
• Disaster Recovery
• Team Leadership
• Telecommunications
• Analysis
• Quality Assurance
• Call Centers
• Technical Subject Matter
• Training
• Testing
• Peer Mentoring
• Software Quality Assurance
• Sql
• Visio
• Program Management
• Software Product Management
• Requirements Analysis
• Ivr
• Process Improvement
• Databases
• Outsourcing
• Software Documentation
• Sdlc
• Troubleshooting
• Software Project Management
• User Experience