Lee Ann Wharton
ITAM & ITSM Professional • Leader • Business Value Delivery • Certified PMP, ITIL v4
- Role
- Sr Project Manager Sr Technology Analyst - Incident Management at Marriott International
- Location
- Port Charlotte, FL, US
- LinkedIn followers
- 500 followers
About Lee Ann Wharton
Well-rounded Project Management Professional (PMP) with technology business management foundation. Certified in ITIL v4 Foundations, IT Asset Management and Software License Management. Successfully lead cross-functional teams of associates, vendors, and contractors through influence. Translate technical jargon into business value for customer and senior leaders. Effective and collaborative working relationships to evaluate and implement emerging technologies. Quickly grasp new ideas to effectively communicate and socialize.Specialties: IT Project Management, IT Asset Management (ITAM), Software Asset Management, Procurement, Vendor Management, Financial Analysis, Data manipulation and analysis, MS Office, Customer Service
Experience
Sr Project Manager Sr Technology Analyst - Incident Management
Jul 2013 — Present
Lead enterprise adoption of ITIL-based Service Operations processes by IT staff and partners as implemented in ServiceNow• Process owner for Incident Management• Manage end to end integration of ITIL processes and tools• Facilitate stakeholder process education and awareness• Identify process efficiencies and continuous service improvement areas• Drive process adoption and perform compliance reviews and monthly scorecard assessment
Education
Dulaney High School
HS Diploma
1985 — 1987
Hiram College
Bachelor of Arts (BA)
1987 — 1991
Skills
- Call Centers
- IT Management
- Excel
- Microsoft Office
- Software Asset Management
- Customer Service
- Software Licensing
- Information Technology
- Problem Solving
- Team Management
- Microsoft Licensing
- Data Entry
- Procurement
- Planning
- Team Building
- Management
- Business Analysis
- Project Management
- License Management
- Project Planning
- Business Process Improvement
- IT Asset Management
- Business Strategy
- Leadership
- Vendor Management
- Enterprise Software
- Microsoft Technologies
- Training
- Customer Satisfaction
- Microsoft Excel
- Microsoft Software
- Hospitality Industry
- Analysis
- Purchasing
- Call Center
- Process Improvement
- Research
- Word
- Program Management
- Hospitality
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