Leeann Larsen
Workforce Manager | Adventure Seeker | Coffee Enthusiast
- Role
- Workforce Operations Manager at Americor
- Location
- Lehi, UT, US
- LinkedIn followers
- 500 followers
About Leeann Larsen
With a strong foundation in Workforce Management and a decade of leadership under my belt, I specialize in turning challenges into opportunities. Outside the office, I’m on a quest for the next great travel experience or the perfect coffee blend. My approach to work is as dynamic as my hobbies driven, curious, and always ready for the next adventure. Interested in connecting? Let’s chat about how we can make great things happen!
Experience
Workforce Operations Manager
Jul 2025 — Present
Manage workforce operations at Americor, focusing on process improvement and efficiency. • Develope strategies to meet call center goals, enhancing team performance and productivity. • Foster a collaborative team environment, becoming the go-to resource for operational challenges.
Skills
- Teamwork
- Customer Experience
- Employee Recognition
- Spanish
- Financial Accounting
- Salesforce.com
- Performance Reporting
- Customer Service
- Reporting & Analysis
- Presentations
- Microsoft Office
- Call Center Administration
- Voice of the Customer
- Mac
- Google Docs
- Team Building
- Telecommunications
- Microsoft Excel
- Coaching
- Client Services
- Employee Engagement
- Quickbooks
- Windows
- Coaching & Mentoring
- Net Promoter Score
- Jabber
- Microsoft Powerpoint
- Microsoft Word
- Team Leadership
- Customer Escalation Management
- Bookkeeping
- Microsoft Outlook
- Leadership
- Skype
- Call Center Development
- Training
- Supervisory Skills
- Procedure Creation
- Client Relations
- Financial Reporting
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