Lee Walton
Onboard Experience Manager, In-flight Service @Air Canada Rouge
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WORK HISTORY
Onboard Experience Manager, In-flight Service @Air Canada Rouge
Toronto, ON, CA
Responsible for promoting and achieving consistency, leadership, and customer service excellence onboard. Providing direction, leadership, and support with a focus on the onboard product delivery, operational integrity, and regulatory requirements. Taking an active role in developing strategy for consistent onboard delivery and supporting the ongoing recognition of onboard customer service excellence.
EDUCATION
NAIT (Northern Alberta Institute of Technology)
Diploma, Radio and Television
The University of Winnipeg
Liberal Arts and Sciences/Liberal Studies
SKILLS
ABOUT LEE WALTON
I pride myself in being a leader who cares about his team and works hard to make sure they get all the information and support they need to perform at their best. I am passionate about customer service and in particular customer service within the airline industry. Being in a position which allows me to shape and improve the experience of our customers while also allowing me to grow professionally and personally is hugely rewarding. I always try to call upon my own experiences on the front line when making decisions that impact the customer-facing members of my team.
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