Lee M. Uren

Global Director, Training & Enablement @Resideo

MN, US

Established a Global Training and Documentation organization, consolidating six disparate teams while doubling customer engagement each year, for three years, to close 2024 at 62K student engagements.• Launched an embedded learning service, integrating company training content into customer LMS systems, expanding reach by more than thirty thousand new learners in the first year of deployment.• Released a customer DIY learning kit that incorporates company hardware and software with learning curriculum – first year forecast of $1.5M• Led New Product Introduction (NPI) learning initiatives designed to incorporate customer change management and adoption as part of the hardware and software solution.• Implemented mobile-accessible, context-specific learning assets in new product workflows, driving customer proficiency and adoption while reducing support calls; product documentation received 47K views (22K via QR codes, 25K via search), resulting in fewer than 1K support requests in the first 6 months for the first product released — one-eighth the volume of previous product launches.• Transformed training delivery from a traditional instructor-led model to a dynamic, multi-format learning services organization, including video, eLearning, performance support, micro-learning, credentialing, monetized learning services, and blended training programs.• Designed an industry credentialing program to enhance brand visibility and facilitate customer adaptation of emergent product technologies.• Deployed hardware and curriculum learning kits for customer purchase and trade school donations to drive adoption of advanced features, industry fundamentals, and increased technician proficiency. • Integrated Technical Documentation into Learning Services, fostering a holistic \"Knowledge Services\" approach to customer enablement.

North Hennepin Community College

Associate of Arts - AA

Concordia University-St. Paul

Bachelor of Arts - BA