Lee Talaga
Senior Director of Global Support | Business Analysis | Enterprise | Cloud | Retention, Adoption, Satisfaction | CX Operations
- Role
- Head of Technical Customer Support at Rokt Mparticle
- Location
- Little Falls, NJ, US
- LinkedIn followers
- 500 followers
About Lee Talaga
Lee is an accomplished and results-driven Support Leadership professional with extensive experience scaling global support operations in high-growth environments. With a proven track record in leading teams, optimizing processes, and driving operational excellence, Lee has successfully transformed support functions to deliver high-quality, customer-centric service at scale. His expertise spans redefining key performance indicators (KPIs), enhancing support frameworks, and launching premium support offerings to improve customer retention and generate substantial recurring revenue. Throughout his career, Lee has demonstrated an exceptional ability to collaborate cross-functionally with product, engineering, and sales teams to address complex customer needs, reduce resolution times, and align support strategies with business objectives.
Experience
Head of Technical Customer Support
Jul 2025 — Present · New York, NY, US
Education
Saint Joseph's University
Bachelor of Science (B.S.), Computer Science
Skills
- Windows 7
- Databases
- Business Analysis
- Servers
- Troubleshooting
- Crm
- Vpn
- Help Desk Support
- Programming
- Microsoft Sql Server
- System Administration
- Software Documentation
- Linux
- Sql
- Team Leadership
- Software Development
- Java
- Xml
- Technical Support
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