Lee Sweeten

About Lee Sweeten

Senior technology and business leader with 20+ years of experience building, scaling, and optimizing enterprise platforms within technology, manufacturing, retail, and service industries, with a strong emphasis on mentoring leaders, building talent, and delivering measurable business outcomes.My leadership philosophy is centered around people, purpose, and the pursuit of excellence. Over the course of my career, I have found that helping everyone around me reach their greatest potential enables my teams to create and implement solutions that deliver incredible results. Personally, I am an avid book listener/reader with an insatiable desire to learn and explore new areas.

Experience

1. Delivery Center Senior Manager

   Accenture

   Mar 2019 — Present · Nashville, TN, US

   Direct complex, overlapping responsibilities as a senior leader in a 600+ person technology delivery center, accountable for application engineering, managed services, and client delivery. Partner with client executives and Accenture practice leaders to drive modernization, scale talent, and deliver enterprise solutions across North America.• Scaled delivery center from 180 to 600+ employees.• Built high-performance teams while sustaining service delivery excellence across multiple business units.• Quadrupled delivery center Salesforce practice across North America by designing industrialized training programs that upskilled and cross-skilled engineers into seasoned Salesforce and technology specialists.• Partnered with client executives and Accenture practice leaders to align technology roadmaps, product strategies, and workforce planning with evolving client and business needs.• Directed multi-year managed services portfolio, delivering application development, modernization, and support services with onshore/offshore Agile teams across the full SDLC.• Delivered 9 enterprise system implementations and application maintenance programs, defined architecture, processes, and technical direction to drive modernization, Agile adoption, and DevOps practices.• Established governance frameworks and KPI-driven reporting to measure progress, ensure accountability, and continuously improve application engineering and support services.• Delivered enterprise-wide transformation programs including Call Center Transformation with Salesforce Service Cloud and a Customer Experience Management platform rollout.• Built and coached high-performance engineering teams, fostering employee engagement strategies that minimized attrition and enabled rapid growth without increasing management layers.

Education

• Tennessee Technological University

  Bachelor of Science (B.S.), Business Administration and Management

  1990 — 1994

Skills

• .net
• Strategic Planning
• Java
• Team Building
• Management
• Life Skills
• Vendor Management
• New Business Development
• Account Management
• Sdlc
• Visual Basic
• Onenote
• Leadership
• Project Management
• E-Commerce
• Quality Assurance
• Time Management
• Personal Development
• Software Development
• Web Development
• Business Analysis
• Business Development
• User Experience Design
• IT Management
• Process Improvement
• Consulting
• Access
• Agile Project Management
• Product Management
• Ecommerce Management
• Business Process
• Marketing
• B2b
• Analytics
• Note Taking
• Operations Management
• Microsoft Office
• Sales