Lee Polunsky

About Lee Polunsky

Successful IT professional with 20+ years experience. Solid technical background and extensive experience in customer service.

Experience

1. Knowledge Management Solutions Specialist - VP

   Comerica Bank

   May 2025 — Present · Frisco, TX, US

   Implement, maintain, and administer the enterprise-wide Knowledge Management tool (KMS Lighthouse), ensuring alignment with business hierarchies and support functions.• Provide support and guidance for policy, procedure, and job aids to align closely with department requirements and enterprise compliance/governance.• Supported conversion of existing segmented solution into enterprise-wide solution including new tool format, governance, communication, and process documentation.• Collaborated with internal technology teams on integrations with Okta, SailPoint and SCIM.• Performed system administration including user management, permissions, new functionality rollouts, and approval workflows.• Partner with business and technology stakeholders to identify, analyze, and solution business process and software gaps, translating complex requirements into actionable system enhancements and workflow improvements.• Develop and deliver demos and presentations to senior leadership showcasing tool capabilities, new features, proposed enhancements to improve usability and efficiency.• Incorporate feedback, KPIs, and user insights into design updates and configuration changes to drive greater adoption, smoother transition, and improved user experience across the organization.• Collaborate with Change Delivery, Change Readiness, Project Management Office (PMO), and Technology Review boards to ensure design changes, integrations, and documentation adhere to enterprise-wide standards, governance requirements, and security protocols.• Create and maintain team SharePoint sites and document libraries

Education

• The University of Texas at Arlington

  B.S., Information Systems

  2002 — 2009

Skills

• As400
• Cisco Information Server
• Windows Xp Professional
• Data Virtualization
• Help Desk Support
• Microsoft Office
• Apple Ios
• Computer Hardware
• Microsoft Exchange
• Sharepoint
• Training
• Microsoft Access
• Microsoft Iis
• Windows Xp
• Mac Os
• Dameware
• Networking
• Hp
• Business Services
• Sccm
• Microsoft Sccm
• Network Administration
• Ibm Iseries
• Management
• Service Now
• Ios
• Citrix
• Ms Office Suite
• Technical Support
• Troubleshooting
• Access
• System Deployment
• System Administration
• Active Directory
• Xp
• Hardware
• Windows 7
• Databases