Lee Mueller

About Lee Mueller

My passion is to understand the roadblocks clients face and provide them with solutions…

Experience

1. Manager, Customer Success

   Amazon

   Nov 2022 — Present

   Manager, Customer Success at Amazon, Earth’s most customer-centric company. Managed a team of Customer Success Managers who are responsible for driving Seller business growth by providing customized insights and recommendations, education regarding relevant tools, products, and services, and delivering a positive experience with our program. Core Responsibilities • Manage a team of five Customer Success Managers as direct reports, while supporting broader team members as needed. • Contribute to goal setting for team to align with organizational goals. • Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs. • Implement and track key input metrics to measure team’s success in driving growth for Customers and evaluate the quality of the end-Customer experience. • Build and cultivate strong relationships with Sellers in team’s portfolio along with internal stakeholders; acting as a trusted advisor and a business advocate. • Monitor Seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Customer Success Managers as appropriate. • Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc, working across multiple organizations. Develop mechanisms to create accountability. • Identify, optimize, and scale improvements that can benefit a large set of customers; helping drive efficiencies through tools and processes, simplifying SOPs, and working across multiple organizations. to develop mechanisms to create accountability. • Participate in hiring and development efforts across direct team and broader organization. Coach, mentor, and develop your team.

Skills

• Social Media Marketing
• Customer Relations
• Microsoft Excel
• Web Design
• Microsoft Office
• Promotional Marketing
• Presentation Skills
• New Business Development
• Strategic Consulting
• Google Adwords
• Real-Time Bidding (Rtb)
• Marketing Communications
• Marketing
• Marketing Research
• SEO
• Leadership
• User Interface Design
• Public Speaking
• Digital Marketing
• Powerpoint
• Sales
• Microsoft Word
• Statistical Data Analysis
• Marketing Strategy