Lee McClean
Uk Unsecured Back Office Operations Manager @Barclays UK
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WORK HISTORY
Uk Unsecured Back Office Operations Manager @Barclays UK
Part of operational leadership team responsible for a team of eight specialist cross-portfolio management grade SME’s dealing with Current Account & Loans, Credit Card and Barclays Partner Finance Back Office tasks• Increased team utilisation from 60% to 79% between August-October 2025 by reviewing and shifting tasks from diverted (non-productive) to core• Introduced month in review packs to showcase team performance and trend analytics which was then shared with key stakeholders in SLT meetings• Led on Colleague Voice Hub for Barclays Partner Finance. Created SME task force to review and respond to colleague suggestions for process improvement. Worked alongside compliance and change teams to take forward ideas to improve customer experience, colleague experience and reduce costs• Responsible for mailbox controls and process library maintenance to ensure risk compliance
SKILLS
ABOUT LEE MCCLEAN
Driven and passionate senior leader with almost 20 years experience of management within retail, sales, customer experience and banking sectors.I love working with people. I am passionate about the customer journey and about supporting members of my team towards realising their personal best. Focus on driving performance by clear communication, leading from the front, getting my hands dirty and creating a united working environment. Can call upon a track record of leading teams that exceed key performance indicators and provide a first class service to internal and external customers.I don’t pigeon hole myself to a particular style, I adapt based on the situation or the individual. I’m able to call upon a high level of emotional intelligence to maximise interactions and arrive at the best outcome possible. I naturally find networking and building exceptional key stakeholder relationships incredibly enjoyable, building trust and rapport whilst establishing common ground and shared goals.My children are my why.During my free time I enjoy fitness and nutrition, being outdoors with my family and I am a single figure handicap golfer.
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