Lee Manuel
Transformation Consultant @TTEC
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WORK HISTORY
Transformation Consultant @TTEC
West Yorkshire, GB
EDUCATION
University of Leicester
Bachelor's degree, Sports Science
The Gedling School
GCSE, English Litrature, English Language, Mathermatics, French, Physical Education, Chemistry, Biology
The Gedling School 6th Form
A Level, Physical Education, Biology
ABOUT LEE MANUEL
PRINCE2 qualified Project Manager with extensive experience in telephony, digital and back office channels, with a verifiable track record of operational readiness, within the Contact Centre industry.Intuitive and commercially astute, I am a dynamic, motivated and well-grounded Project and Change Manager with a passion for attaining the un-achievable through analysis and collaboration.I consistently demonstrate a can-do attitude and embrace tough challenges with energy and enthusiasm.Key Competencies:• Project Management• Business Change • Process Improvement• Leadership and Management• Commercial Analysis• Operational Strategy• Communication and Negotiation• Client ManagementKey Achievements:• Implementation of core CRM systems• Decommissioning and data management of obsolete data sources • Rapid deployment of FTE • Change Management process review across 7 operationsPlease contact me to find out how I might contribute and add value to your organization.
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