Lee Lovato
VP ITS Servicing Systems
- Role
- VP its Servicing Systems at GM Financial
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
Experience
VP its Servicing Systems
May 2021 — Present · Arlington, TX, US
Lead team of Contact Center IT business system analysts, developers, premise/cloud engineers and architecture team members, effectively managing production and implementing new Contact Center projects and technologies. Develop and create strategies for technology platforms, ensure audit and procedural compliance and develop management team.This role oversees the architecture, design, implementation, and support of technology throughout the contact center technologies, working closely with Executive Leadership, Department AVPs, Managers and subject matter experts to assess and address business needs. Areas of responsibility include the full range of contact center systems and activities, including determining user requirements, recommending practical solutions, and leading organization-wide efforts to improve the effective use of technology. In addition the application environments are managed by this role in terms of environment lifecycle providing continuity from proof of concept to disaster recovery and all phases in between.
Skills
- Security
- Enterprise Software
- Data Center
- Call Centers
- Process Improvement
- Disaster Recovery
- Vendor Management
- Integration
- Workforce Management
- Infrastructure
- Visio
- Technical Support
- Business Analysis
- Switches
- Avaya
- Telecommunications
- Avaya Technologies
- Troubleshooting
- Telephony
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