Lee Latella
Retention Practical Training Mentor at Spectrum Charter Communications
- Role
- Retention Sales Practical Training Mentor at Charter Communications
- Location
- Grand Rapids, MI, US
- LinkedIn followers
- 500 followers
About Lee Latella
Spectrum Elite Sales Award Winner Top 1.5% • 8 Years Sales Management • 5 Years Multi-Unit Retail Experience • Proficiency in recruiting, training, sales generation, and operations • Large group training and development experience •Develop project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources
Experience
Retention Sales Practical Training Mentor
Oct 2021 — Present
Lead daily meetings of 25 trainees discussing new training material while also evaluating daily training needs for material covered as the groups training needs develop.•Support more than one agent electronically trouble shooting customer service, offer strategies and navigating several computer programs simultaneously.•Conduct best practice calls while agents listen and navigate screen to show trainees the process from start to finish.•Work one-on-one with learners to identify areas of strength and opportunity
Education
Davenport University
Bachelor of Business Administration (BBA) Marketing, Concentration: Advertising/Promotion
2011 — 2015
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