Lee Jestico
Head of Operational Delivery @Creative Technology
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WORK HISTORY
Head of Operational Delivery @Creative Technology
As Head of Operational Delivery, I provide strategic leadership to a multiple management team overseeing two high volume warehouse operations managing the movement of over individual transports annually containing high value technical kit, alongside associated technical preparation and operational planning activities to support global project delivery.I lead the management team responsible for our On-Site Engineering department and oversee the performance of our Service & Repair teams, driving improvements in asset utilisation, workforce efficiency, and service delivery performance to ensure operational readiness across technically complex live productions and events worldwide.In addition, I lead our Apprenticeship Programme and Trainee Scheme, implementing structured development pathways that increase internal capability, support succession planning, and reduce long term reliance on external resource.My role is focused on delivering measurable gains in operational efficiency, SLA performance, margin control, and cost optimisation, ensuring the consistent delivery of premium client outcomes while maintaining strong P&L performance across all areas.
ABOUT LEE JESTICO
An award-winning, performance-driven, highly passionate and experienced Operations Manager, I specialise in spearheading business change, process improvement and team development. Operating at a senior level, possessing extensive strategic expertise and knowledge with a proven successful track record of achievements in developing teams, transferring knowledge and changing working cultures. Key Professional Skills & Attributes:• Knowledge & Expertise: Possesses over 15 years of expertise as a Field Operations / Regional Manager professional in directing technological project delivery and business change from within the telecommunications industry. • Leadership: A knowledgeable, approachable, tactical and big-picture leader who leads by example, and endeavours to develop the best of each individual within the team to reach their full potential and add long-term strategic value to the business.• Commercial Acumen: A commercially astute professional, who understands the short and long-term objectives of the business, with a particular focus on driving efficiencies, improving productivity, customer experience, safety, profitability and ROI. • Operations: Experienced in evaluating business plans, establishing KPIs, setting strategies, managing deliverables, recruitment, onboarding and staff development, assessing and mitigating risks and forecasting of revenue financials. • Relationship Management: A professional who fosters positive relations with Regional Directors, Managers, Business Engineers, Planning Teams and Fleet Teams by establishing trust, ongoing support and managing expectations. • Learning & Development: A knowledgeable and highly skilled leader, who is able to design and effectively transfer expertise via practical sessions both in-person or online, one-to-one or in a group setting with simplicity and lasting impact. • Analytical Skills: A strong data-driven professional who able to gather and evaluate reliable business metrics, by adopting a methodical and logical approach, with the aim to decide the best business decisions for projects to succeed.• Problem Solving: A natural problem solver who is able to identify the root causes of issues with a 360-degree pragmatic manner. Adopts a practical approach to overcoming challenges by also drawing upon knowledge and the expertise of others.
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