Lee James
Application Support Manager @White Stuff
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WORK HISTORY
Application Support Manager @White Stuff
As an Application Support Manager, I lead a team that provides technical support and maintenance for various software applications used within our organization. My primary focus is to ensure that all applications are running smoothly and effectively, and any issues are resolved promptly to minimize downtime.I work closely with developers, vendors, and other stakeholders to ensure that the applications meet the business needs of our organization. I am responsible for developing and implementing strategies to improve application performance, stability, and security.Overall, I am dedicated to ensuring that our organization\'s applications are functioning at their best, allowing our teams to work efficiently and effectively to achieve our business goals.Key Achievements:Led national rollout of Adyen PED solution, replacing outdated Verifone devices across 120+ stores—delivered planning, training, and deployment support to ensure seamless adoption.Contributed to successful migration to mPOS/Newstore, modernising in-store technology and leading training, rollout execution, and legacy POS decommissioning.Drove third-party hardware support vendor selection, achieving measurable cost savings while improving service levels across the retail estate.Provided strategic technical leadership across a suite of industry-standard platforms, including Microsoft Dynamics NAV, LS Retail POS.Strengthened incident resolution and service delivery, known for diagnosing complex issues quickly and implementing sustainable solutions.Championed a customer-first IT support model, combining technical expertise with empathy and proactive communication to enhance stakeholder satisfaction.Mentored and developed high-performing teams, fostering an environment of continuous improvement, engagement, and resilience within a fast-paced retail setting.
SKILLS
ABOUT LEE JAMES
Hi, I’m Lee! As the Application Support Manager at White Stuff, I’m passionate about creating IT solutions that genuinely support our people and reflect our brand’s values. My focus is on making technology a source of strength and confidence across our business.Throughout my career, I’ve been involved in many projects that drive meaningful impact. in my current role, I contributed to the rollout of a new Adyen PED solution, replacing outdated Verifone devices across 120 stores. This included supporting planning, training, and deployment to ensure a seamless transition. I’ve also been part of third-party hardware support selection initiatives that not only achieved cost savings but also enhanced the level of support for our business. Additionally, I played a role in migrating legacy POS systems to mPOS/ Newstore Solution again across our retail estate, handling training, rollout, and the organized decommissioning of older systems.With a background in Microsoft Dynamics NAV/LS Retail POS and AX Solutions and other industry recognised applications and deep technical expertise, I excel at diagnosing and resolving complex issues. However, I believe that great IT support goes beyond technical know-how—it\'s about fostering a collaborative, customer-cantered environment. My approach is centred on empathy, open communication, and proactive problem-solving. This perspective drives me to not only address current challenges but also to implement systems and processes that prevent issues before they arise.Outside of my core responsibilities, I’m passionate about team growth and development, working to build high-performing, engaged, and resilient teams. I see my role as a blend of technical leadership and strategic mentorship, helping both seasoned and emerging talent thrive in fast-paced, customer-centric environments.
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