Lee Forte

About Lee Forte

Working with organizations to understand and manage the impact of technology changes on their business users is a passion for Lee. Lee Forte is a business consultant determined to deliver software technology changes that streamline business operations, improve profitability, and boost user satisfaction and adoption. She has achieved multiple certifications from Microsoft, including being awarded the Microsoft Implementation Specialist certification. She translates between the business and technical teams to ensure the right things get done to add value. She has helped execute many technology implementations and upgrades across a diverse group of industries in both the public and private sector, some of which include: health insurance, manufacturing, logistics, transportation, investment banking, b2c, travel, recruiting, and education. Lee has over 15 years of experience working with companies based in the United States, Canada, Europe, and Asia. After years abroad, she happily settled back in the United States, but she is grateful her experiences allowed her to make connections with individuals all over the globe and uniquely positioned her to help lead global organizations in their change efforts. Lee’s projects for the last 10 years have primarily focused on the implementation and upgrade of Microsoft’s Dynamics CRM versions and their related add-on tools. Lee has experience with functional design and configuration of the Dynamics CRM platform. She enjoys using those skills to turn system requirements into optimized user experiences, streamlined processes, and system automation. The skills Lee gained early in her career, when working as a Business Analyst and Project Manager, have remained as valuable tools throughout her career. She is experienced in working with stakeholders and end-users to gather requirements, deliver detailed process maps, provide requirements documentation, and define functional design solutions and believes in following proven change management frameworks to drive consistent results. One of Lee’s favorite parts of a project is super-user and end-user training. She finds it rewarding to see the positive impact on user acceptance and adoption that can be gained through effectively managed communication, training materials, training delivery, and post go-live support.

Experience

1. Director of Business Systems

   Blue Chip Group

   Nov 2022 — Present · Chattanooga, TN, US

Education

• University of Arkansas at Fayetteville

  Bachelors of Sience, Business Administration: Transportation and Logistics, Cum Laude

  1996 — 1999