Lee Foreman
Sr. Manager of Reporting, Process and Customer Experience Improvement, Western Region at DHL Global Forwarding
- Role
- Sr Manager Reporting, Quality and Process Improvement, Houston and Western Region at DHL
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
General Business & ManagementView LinkedIn profile
About Lee Foreman
RETIRED* Senior-level Leader with extensive experience and successful leadership in…
Experience
Sr Manager Reporting, Quality and Process Improvement, Houston and Western Region
Jul 2015 — Present · Houston, TX, US
Education
University of Phoenix
Incomplete
1998 — 1999
The University of Texas at Austin
BA
1984 — 1987
Skills
- Customer Experience
- Creative Direction
- Team Engagement for Problem Solutions, Gaining Buy in and 100% Support
- Never Settle for Anything Less Than the Best and Inspire the Same From Staff!
- Change Management
- Inspirational Leadership
- Complaints Management
- Process Development
- Contact Center Design
- Strategic Planning
- Cantrol Positive Attrition
- Organizational Development & Leadership
- Call & Contact Center Leadership
- Account/Customer Emergency Response to Save at Risk Business
- Customer Loyalty & Retention
- Workforce Management/Proficient Scheduling
- Relationship Cultivation
- Open Door Policy
- Creative Business Solutions
- Customer Focus
- Human Resources Specialist
- Personnel Recruiting
- Creative Strategic Planning and Tactictal Delivery of Results
- Creative Problem Solving
- Committed to Continued Excellence and Continued Process Improvement
- Cross-Functional Team Leadership
- Team Building
- Customer Feedback & Engagement
- Innovation Development
- Customer Retention
- Complete Office Management
- Trustworthy
- Reliability
- Employee Engagement at Highest Levels
- Proactivity
- Budgeting
- Job Description Development
- Creative Writing
- Profit & Loss Management
- Partnership Development
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