Lee Davies

Chief Operating Officer @Maid To Help Facility Management Specialists

GB

As COO at Maid to Help Facilities Management, I scale day-to-day delivery across cleaning, soft FM and security—and connect it to growth.Operations & ComplianceRun national service delivery: scheduling, resourcing, service recovery, continuous improvement.Own SLAs/KPIs, client retention and margin with live dashboards (CAFM / T&A) and weekly variance reviews.Lead mobilisations/TUPE with zero interruption; embed SOPs and a consistent operating rhythm.Set the H&S/compliance culture (RAMS, COSHH, incident learning) and maintain high standards site-by-site.Revenue & Marketing (Revenue Marketing approach)Joint P&L ownership and pipeline accountability (forecast, coverage, win/retention rates).Turn ops proof into growth: QBRs, case studies, site walks, testimonials → upsell/cross-sell.Partner on pricing & solution design; sharpen bid strategy (win themes, evidence packs, mobilisation plans).Run practical campaigns with Sales (light ABM, email, LinkedIn) aligned to procurement cycles and sectors.Brand & ReputationBrand positioning around Trust • Reliability • Teamwork • Integrity; ensure consistency across proposals, site signage, uniforms, vehicles, website and socials.Build social proof (reviews, certifications, awards/PR where relevant) to reduce buyer risk.Strengthen employer brand: training, recognition and clear career pathways → lower churn, better service.What I’m accountable for≥98% SLA attainment; retention and NPS up, churn down.Margin growth via labour efficiency, absence/overtime control and route density.Pipeline health (coverage, bid win-rate, upsell rate) and on-time mobilisations.Brand consistency and increasing share of voice in target sectors.In short: I make service predictable, turn proof into pipeline, and grow reputation that sells. If you’re in FM, property or procurement and want a dependable partner, let’s connect.