Lee Collette
Retail Manager @McArthurGlen Group
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WORK HISTORY
Retail Manager @McArthurGlen Group
Ashford, GB
I track the centre’s progress against the Annual Business Plan by analysing turnover, rental budgets, forecasts, and actual figures to identify risks and opportunities. Working with the marketing team, I align retail and marketing strategies with the centre’s vision. I also collaborate with the Centre Manager to ensure that the Retail team’s goals match those of the Marketing and Facilities teams.A key part of my role is enhancing stock packages, visual merchandising, and retail standards to meet KPIs like conversion rate, average transaction value, and units per transaction. I create visually engaging spaces that align with centre-wide marketing campaigns and reflect the brand mix across various areas. Working with leasing teams, I help shape a balanced brand mix to maximise the centre’s appeal.I collaborate with facilities and leasing on refit projects to ensure high-quality layouts and finishes that showcase products and support a seamless customer journey. Delivering an exceptional customer experience is my priority, supported by superior retail standards, mystery shopping, and retail training programs for a “World Class Shopping Experience.”I manage, inspire, and train team members, leading sessions for brand partners to promote high retail and customer service standards. I provide the Centre Manager with retail data and performance metrics to ensure accurate information and business KPIs remain on track. I also manage monthly and quarterly financial reports, including Investor and MG monthly accounts, ensuring accuracy and timeliness.Additionally, I have undergone Silver Commander Crisis Management training, preparing me to handle emergencies and lead during crises. I foster relationships within the McArthurGlen retail network to implement best practices and attend AEDG meetings in the Centre Manager’s absence to represent the centre’s interests.
EDUCATION
Homewood School
GCSE's
SKILLS
ABOUT LEE COLLETTE
Retail Manager with over 24 years of experience in leading high-performance teams, shaping strategic initiatives, and elevating customer experiences for some of the world’s most renowned brands. Starting my career in entry-level roles with Levi’s, AllSaints, and Hugo Boss, I have progressed to a Retail Manager role at McArthurGlen, where I combine strategic foresight with a commitment to cultivating a motivating work environment.In my current role at McArthurGlen, I lead the retail team in meeting the centre’s key performance metrics, analyzing turnover, rental budgets, forecasts, and actuals to leverage opportunities and manage risks effectively. Working closely with the Centre Manager and marketing team, I help create a cohesive retail and marketing strategy aligned with our centre’s overarching vision. From refining stock packages to developing visually captivating, campaign-integrated displays, I ensure that every element of the customer journey is well-designed and memorable.I am also deeply committed to the customer experience, contributing to refit projects to achieve high-quality layouts and finishes, and utilizing our customer insights and training programs to provide a “World Class Shopping Experience.”Driven by a passion for excellence, I aim to combine strategic insight with people-centered leadership to deliver sustained results and outstanding customer experiences.
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